Royal Caribbean Cruises
- Read the Case Study
One of word's largest cruise operators brings wireless experience to paradise
Just a few years ago, the Wi-Fi needs of hospitality were pretty simple: support guests sitting in their rooms, using laptops for email and web surfing, and that was it. Now, it’s a whole new ballgame: guests are streaming video, moving about the property with smartphones and tablets, having video chats, accessing secure applications and services. What’s more, staff need to access mission-critical data and applications. As a result, hospitality Wi-Fi needs to be more robust, more consistent, and higher performance.
Wi-Fi is the most requested guest amenity in today’s hospitality world. It has to be pervasive and consistent, and it has to support the multitude of devices that guests and staff bring onto the property. Meru’s patented single-channel virtualized Wi-Fi solutions deliver that performance. Easy to install and manage, Meru Wi-Fi solutions help deliver guest satisfaction everywhere: in their room, in a meeting room or conference space, in a stadium or event arena.
Only Meru gives you a choice: Deliver wireless in our patented single-channel architecture, where all the access points run on the same channel, thus reducing annoying roaming and handoff disconnects and eliminating extensive channel planning and mapping. Or, if your requirements call for it, you can choose to deploy in “native” mode, where access points can be set up to run on separate channels. Either way, Meru Wi-Fi solutions have the flexibility to meet your needs.
Leveraging our MobileFLEX architecture, Meru enables you to create context-aware layers or CALs – using separate dedicated channels for different applications and usage contexts. Streaming video in the meeting rooms? That's one channel. The wireless voice supporting F&B ops? That's another channel. Attendee Internet access – just for tablet users? That's another one. All in the same physical space. Meru MobileFLEX gives you lots of ways to help optimize your business processes and elevate guest satisfaction!
Conventional WLAN architectures rely on a microcell technology that’s similar to cellular technology. To avoid interference, the access points must use one of three available channels, and network designers must take great care to avoid having access points on the same channel overlap. Meru’s approach is to aggregate all network resources into a single, “virtual” access point that presents only one channel to a client device. Using this virtual cell technology, the Meru network controls client roaming and connection decisions, not the client devices.
To begin with, there’s no channel mapping or channel planning necessary. All access points can run at full power, which helps to close any gaps in coverage due to environmental factors such as building design, external sources of RF (radio frequency) interference, and the like. Client devices using the network see a single, virtual access point, so the decision on where to connect is easy because there’s only one choice. And when the time comes to expand your network, the single-channel architecture pays real dividends: instead of the time and expense required to map out new access points and change channels and power outputs on adjacent access points, you just install, configure to the network, and you’re done.
Meru Identity Manager is a powerful suite of solutions that simplifies secure guest access and device provisioning for any client on any vendor’s network. It dramatically reduces IT workload and ensures a trouble-free end-user experience. Identity Manager has two fully integrated components, which are accessible from a common administrator interface: