Support
Meru stands by its customers throughout the wireless LAN life cycle, with a full suite of included and add-on support services. Whether through online forums or on-site experts, customers can be sure they will get the help they need. To learn more about support services, visit Services and Support.
Online Support Portal
Meru's online support portal requires a login available through Meru technical support. It offers fast answers to questions and access to technical material including:
- Knowledgebase
- Software downloads
- Meru product documentation
- Online ticketing, RMA authorization and status checks
- Online asset tracking
- Service contract verification and automated renewals
Live Remote Assistance
Live remote assistance for enterprise customers, including management, administration and troubleshooting.Technical Training
For those who wish to become Meru Gurus or just want more in-depth understanding in how to install or manage a Meru network, Meru and Galileo work in partnership to provide in-depth training on-site and over the internet.
Contacting Meru Support
By Phone: 24 x 7 toll-free numbers for Meru TAC Support as well as registering and renewing service contracts: US/Canada 1 888 637 8952
(1-888-Meru-WLAN)Norway 800 30 354 UK 0800 085 7381 Sweden 020 160 5667 France 080 554 0108 Denmark 80 600 087 Japan 0120 924853
By Email: Email Ticket Submission: RMA request: License Inquiries: Support Portal / Support Contract Inquiries:
Warranty Details
Customers can be sure that Meru products will work as advertised. Meru offers a limited lifetime warranty on the AP300 series, its market-leading 802.11n access points. All other Meru products are covered by a comprehensive standard warranty.