MeruAssure

As the provider of the industry’s most visionary WLAN products, Meru Networks delivers a complete WLAN solution including support and services. MeruAssure is a 24x7 support program for enterprise customers that assures continuous operation of their business critical networks. With MeruAssure Support, customers can receive comprehensive support and service including notifications, call tracking, timely escalation, consulting, design assistance, on-site support and extended warranty programs.

Support Program

Meru provides a comprehensive suite of service and support programs, including 24 x 7 x 365 live accessibility to technical support resources. With each customer requiring a specific set of support needs, Meru offers different levels of customer service programs as well as emergency on-site service. Emergency on-site service is designed to provide customers with services needed to ensure network performance, high-availability, and fast fault recovery.

Meru offers L1, L2, L3 support via phone, email and web.

Specific support features include:

• Live support coverage for customers in the Americas, EMEA & APAC by our expert
  technical support engineer seven days a week, 24 hours a day
  • Toll free calling numbers are available in the Americas, 5 European countries
    (Norway, Sweden, UK, France Denmark) and Japan
• Access to Online Support Portal for a knowledge base with exhaustive search capabilities, software documentation, automated self-ticketing and status check, automated RMA processing and status check, product/asset tracking, verification of contracts and automated renewals
• Software upgrades and patches
• Next business day delivery for advanced hardware replacements, including Europe
• Remote diagnosis, analysis and troubleshooting of Meru products
• Access to three different training courses: Basic WLAN, Meru EzRF Application Suite, and Advanced Troubleshooting

For additional information, please contact your representative.