Maintenance Services

Get the most out of your Meru investment with flexible support packages.

Meru Maintenance Services

MeruAssure support services are available in 1, 3, or 5-year increments, with continued support contracts available beyond the initial term, with continued support contracts available in 12 month increments. MeruAssure Support offers additional peace-of-mind for access points, controllers, software or all three. In addition to a comprehensive online knowledge base, MeruAssure benefits include:

24/7 Live Support

Meru's support engineers are always available to help customers, with support centers in Sunnyvale, California and Chennai, India. Support is available 24 hours every day of the year. MeruAssure customers have immediate access to Meru technologists and management to resolve any issues that may arise.

Software Feature Releases

Meru is constantly innovating, with new features regularly added to the System Director operating system and its application modules. MeruAssure customers have free access to the latest releases and features.

On-site Services

(Optional paid service) Meru will dispatch a trained service specialist to assess, diagnose and repair network problems if necessary. For problems that don't require the physical presence of a Meru engineer, Support can log in to a customer's controllers for remote monitoring and troubleshooting.

Premium Support Services

Beyond this basic support, customers can choose extended support services to ensure the reliability of their wireless networks based on their specific needs. Meru Assure Premium Support includes Enhanced, Business Critical, and Mission Critical options.*

* Some services may not be available outside of the US. Please contact your local sales representative for more information.

 
MeruAssure Support
MeruAssure Premium Support
MeruAssure Enhanced Support
MeruAssure Business Critical Support
MeruAssure Mission Critical Support
Advanced Harware Replacement Yes      
Software Updates Yes      
24/7 Technical Support Yes      
Web Support Portal Yes      
Service Account Manager   Yes Yes Yes
On-site Network Assessment & Performance Tuning   Annual Quarterly Quarterly
Network Assessment Reports   Annual Quarterly Quarterly
Direct Tier-2 Support Access   Yes Yes Yes
Assigned Tier-2 Support Engineer     Yes Yes
Dedicated On-site Senior Support Engineer       Yes

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