Premium Support Services

Get the most out of your Meru investment with flexible support packages.

Beyond this basic support, customers can choose extended support services to ensure the reliability of their wireless networks based on their specific needs. Meru Assure Premium Support includes Enhanced, Business Critical, and Mission Critical options.*

* Some services may not be available outside of the US. Please contact your local sales representative for more information.

  MeruAssure Support MeruAssure Premium Support
MeruAssure Enhanced Support MeruAssure Business Critical Support MeruAssure Mission Critical Support
Advanced Harware Replacement      
Software Updates      
24x7x365 Technical Support      
Web Support Portal      
Service Account Manager  
On-site Network Assessment & Performance Tuning   Annual Quarterly Quarterly
Network Assessment Reports   Annual Quarterly Quarterly
Direct Tier-2 Support Access  
Assigned Tier-2 Support Engineer    
Dedicated On-site Senior Support Engineer